Frequently Asked Questions

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It’s completely confidential. I am a member of the Association of Declutterers and Professional Organisers (ADPO) and am bound by their code of ethics.

I am compliant with the Information Commissioners Office (ICO) guidance. 

Decluttering is the process of removing or reducing items in your home, office, or digital space that no longer add value, work, or bring joy. It also involves organising the remaining items so you have systems to maintain a clutter-free environment in the future.

This involves streamlining physical and digital documents, emails, photos, and files to save time, storage, and costs. I help clients set up practical systems for home or small business efficiency, and support life transitions such as downsizing or property preparation.  

Home staging uses professional guidance to improve the saleability of your property. This can include:

• Removing, adding, or repositioning furniture
• Updating décor or furnishings
• Creating new uses for rooms
• Preparing the home for marketing photography
• 
  

Clutter removal is always part of the staging process. Staging can be done before listing a property or if it isn’t attracting enough viewings. 

Yes! I specialise in helping clients:

• Streamline paperwork and digital systems to save time and reduce costs
• Manage downsizing or move-related tasks efficiently
• Prepare homes for life transitions, sale, or letting

All work is handled with the same calm, structured approach as decluttering.

That all depends on the area to be decluttered, the number of items, and how quickly you are able to make decisions. I normally recommend a three-hour session first, as we can achieve a lot in that time, and towards the end of that session we can agree our next steps.  

Yes, absolutely! All the decisions on what to get rid of are made by you, so you need to be there.

However, for organising after decluttering, and many other services, once we’ve agreed a plan, I can work alone and check in with you periodically.   

Not unless you want to. It can be helpful for us to see how you live so we can design systems to help you maintain your clutter free home in the future.   

No. You are in complete control and make all the decisions. I will guide and support you in making these decisions, as the only way to really declutter is to let go of some things.     

We’ll discuss this as part of our initial consultation. I am able to remove up to 5 bags of clothes / other items suitable for a charity shop or clothes bank. 

I'm unable to remove rubbish, recycling or other waste. 

I can arrange shredding of confidential paperwork at an additional cost.  

Cambridgeshire, Northamptonshire, Bedfordshire, Hertfordshire. Please contact me to discuss working in other areas. 

My price list sets out the costs per hour or package.  

Normal hours are Monday to Friday, 9am to 5pm. Flexible hours can be arranged on request.

Yes, I have professional indemnity and public liability insurance. 

Please let me know as soon as possible if you need to cancel. My full cancellation policy is set out in my Terms & Conditions. 

Please see the link below for my Terms & Conditions