Terms & Conditions for The Home Sorter

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You will only be charged for the hours worked whether that be on your premises or undertaking administrative tasks by The Home Sorter on your behalf off-site.

The client is responsible for payment of a session where it has exceeded the agreed time. Where a session is about to overrun, this will be discussed with the client and can be stopped at the client’s request. Where the client agrees to continue with the session, and if The Home Sorter can, it will continue. However, it is at The Home Sorters discretion, to charge the client additional hour(s), at the hourly rate advertised on The Home Sorter pricing schedule, if The Home Sorter is still working after the agreed finish time.

If a session has been booked and we finish in less than six (6) hours, you will be charged for the time involved. Likewise, if a booking which was planned for three (3) hours but takes five (5), you will be charged for five. It is for this reason work is charged hourly not daily.

If a session took place over lunchtime (12.30 – 1.30pm) or during a whole day session, a short break will be taken by The Home Sorter for lunch, normally 30 minutes.  The client will only be charged for the hours worked.

As the client, you may take a break when you want, however, please be aware that these breaks, will count towards the duration of the booked session. 

A non-refundable deposit of 50% (for each session) will be required to secure the booking. Full cleared payment is required at the end of each session. 

The Home Sorter accepts payment by bank transfer, cheque or cash. 

If my charges, as shown on The Home Sorter website, change after these Terms & Conditions have been signed, the client will be notified. 

Parking for The Home Sorter’s car at or near your property is essential.  It is the client’s responsibility to ensure that parking is available on the day.  Where parking is not available, you the client must cover the cost of any parking charges necessary and inform The Home Sorter of these at the initial consultation.  

The Home Sorter will travel free of charge to clients’ homes within a 15-mile radius of their business postcode. For any journey over 15 miles, each way, expenses of £0.45 pence per mile, will be charged for every additional mile.  

The Home Sorter will travel up to 1 hour each way and may agree to journeys over 1 hour in certain circumstances. This will be discussed and agreed at the initial consultation. Longer journeys are at the discretion of The Home Sorter.

Cancellation by the client must be done at least 48 hours prior to the session by phone or text message and the 50% deposit will be refunded. For any cancellations within less than 48 hours’ notice, the 50% deposit will not be refunded. 

Full payment is due if the client cancels the scheduled session within 24 hours of the session commencing, unless cancelled due to an emergency.

There may be occasions where either party may need to reschedule a booked session. There will be no additional charge for this if a rescheduled session is completed within three months of the original session time and date, and at least five (5) working days’ notice are given.

Cancellations of rescheduled sessions will not be refunded. 

The decision to keep, sell, donate and or discard any item is entirely the clients. All advice is given in good faith, and it is always the client’s decision on whether to accept any advice given by The Home Sorter, or to keep possessions or part with them. The Home Sorter will not accept any responsibility for the client’s actions, nor the consequences of the client’s decisions. 

The client is responsible for the disposal of all possessions or items. At the initial consultation The Home Sorter will discuss with the client where you would prefer your removed belongings to go such as a preferred charity shop. 

The Home Sorter will only remove items from the client’s property that the client has given their permission for and consented to. The Home Sorter will remove up to five (5) bags per session, of good quality clothing or other goods that will be acceptable by a charity shop or for a clothing bank.

If a client wishes donations were given to a preferred charity of their own choosing, it will be the client’s responsibility to manage this and dispose of their donations.

If no preferences are selected by the client, then such items will be disposed of in the most environmentally friendly way possible utilising charity shops and clothing banks wherever possible. 

The Home Sorter cannot be held liable for any possessions or items that have been discarded and or donated to any registered charities and or third parties. Any items that have been removed by The Home Sorter cannot be retrieved.

The Home Sorter does not sell any items on behalf of their clients.

The Home Sorter does not provide a valuation service but is able to arrange for a specialist valuation if required. Any costs associated with this will be charged to the client.

The Home Sorter is not a cleaning service. However, The Home Sorter aims to leave their client’s home, home office and/or business location in an orderly and organised condition. The Home Sorter will assist with wiping surfaces/dusting where this is directly related to the job. 

The Home Sorter will not undertake lifting of any heavy or bulky items of furniture or other items. The Home Sorter can arrange for a second person to assist for larger jobs at their discretion and this will be discussed and arranged at the initial consultation for an additional cost. Price on application. 

The Home Sorter reserves the right not to attempt to lift or move large and bulky items. 

The client will tell The Home Sorter of any health and safety concerns affecting the client or their property during any scheduled session, prior to it commencing.  The Home Sorter reserves the right to withdraw from any premises that it deems presents unsafe working conditions, or a health and safety risk arises during a session, and payment for the session will not be refunded. 

To ensure a safe and respectful environment, any form of verbal abuse, general hostility, and threats of physical violence, from the client, or anyone else present during the session or in the home, including but not limited to, family members, partners, children, tradespeople, and visitors to the home, is unacceptable and will not be tolerated. The Home Sorter reserves the right to terminate the session with immediate effect and the payment for the session will not be refunded.

The Home Sorter suggests before and after photos are taken to evidence the work undertaken, but only with the consent of the client. Digital copies of the images can be provided to the client if they wish.

The Home Sorter will ensure that all photos taken in a client’s home and/or office, protect the client’s privacy by not disclosing personal information in the images that could possibly identity the client. 

The Home Sorter will always request the client’s written consent to use the photographs or a testimonial / review on their website or social media, or any other form of advertising or marketing. 

The Home Sorter has full public liability and professional indemnity insurance, but The Home Sorter does not take responsibility for the damage or loss of any items. 

The Home Sorter is fully compliant with all relevant legislation. The handling of your personal information is governed by our Privacy Policy.

The Home Sorter is a member of the Association of Professional Declutterers and Organisers (APDO) and abides by their code of ethics. Client information, business or personal details will never be passed on to a third party.

For our personal safety, the client’s name and address will be made available to a close family member or friend whilst The Home Sorter is onsite at the client’s address. This information will not be shared with anyone else.  

A copy of the Terms and Conditions will be sent to you, the client, via email or post. The Terms and Conditions must be signed by you, the client, to show your agreement to these and then sent back to The Home Sorter either electronically or via post. Upon receipt of the signed Terms and Conditions, a booking date will then be confirmed with you, the client. A deposit of 50% is required at the time of booking.